Track your Delivery

General Delivery FAQ Also see Appliance Delivery FAQs

A successful delivery requires your help. The following Frequently Asked Questions will assist you with any questions you may have and allow the delivery process to go smoothly.

I want to have my purchases delivered to my home. Do you deliver to my area?

Please refer to our Wisconsin Delivery Zone Map to see if we deliver to your area. You can contact our Customer Care Department at 414-476-1574 for rates and delivery days to your area. Please contact us for Illinois delivery pricing.

What do you charge for delivery?

Click here to see more detailed information on our delivery charges.

Colder's Delivery Charge Guide

What days do you deliver to my area?

Click here to see more detailed information on our delivery schedule.

Colder's Delivery Zone Guide

Can I pay the balance due on my account to the delivery drivers when they arrive?

Delivery drivers do not carry money so we are not able to accept COD's. All balances must be paid 48 hours prior to delivery.

How do I know what time my delivery will arrive on the day it is scheduled?

In the evening of the day before your scheduled delivery date, you will receive a notification (either text message, phone call, or email) notifying you of a preliminary time frame for your delivery. You can obtain your approximate time frame by clicking on the "Track your Delivery" icon at the top of this page and following the instructions

You can use the "Track your Delivery" icon after 9:00 PM the day before your delivery to see final routing schedule.

Using the "Track your Delivery" icon on the day of your delivery can help you track your delivery in real time.

Can I request a time of day for my delivery to be made?

No, due to the large volume of deliveries and routing efficiency, we cannot accommodate requests for morning, afternoon, or specific time stops.

What do I need to do before my delivery arrives?

Prepare to receive your new merchandise by clearing your hallways and entryways of any obstructions (i.e.: furniture, wall hangings). Also, please be sure to secure all pets prior to the arrival of our delivery drivers. No deliveries can be made through windows, or over balconies above ground level. However, if a ground level delivery through a window needs to be made, you are responsible for removal of the window. Our delivery drivers will not do this. You must also remove any snow or ice or any other obstacles that may hinder our delivery people. Our goal is to keep both our delivery team and your purchase safe.

Can my delivery man assist me by moving my existing merchandise from the room?

Yes, however, there is a charge associated with this service and it must be prearranged and paid for at the time of purchase of your new merchandise.

Can I cancel my delivery?

We understand that scheduling conflicts may occur. Please call our customer care department at 414-476-1574 at least 48 hours prior to your scheduled delivery date to reschedule. Anything less than that and you will be charged that delivery fee. A scheduled delivery cannot be canceled without a 48-hour notice.

What happens if my delivery arrives and I'm not home?

If you are not home for a scheduled delivery you will still be charged for that delivery. If you reschedule, you will be charged another delivery fee which is payable prior to delivery.

I have to be at work during my delivery, can my son or daughter receive my delivery?

Someone 18 years or older must be home to accept the delivery. They will be required to sign for the delivery and also sign an inspection report regarding the delivery.

There were some problems during my delivery.

Once your delivery has been completed, you will receive a follow-up call from our Customer Care Center to ensure your satisfaction. However, please note, all concerns must be reported before the delivery team leaves your home. You will sign off at this time that all is good!

Can the weather affect my delivery?

This is Wisconsin and we do have a variety of weather, some of which may affect your delivery. In the event of a snowstorm, your delivery may have to be rescheduled due to the snow and ice. Also, please be aware that our delivery drivers will be unable to deliver your merchandise if your driveway or the path to your doors are not clear of snow and ice. We value our delivery teams and their safety is our primary concern.

After the delivery drivers left my home, I noticed a scratch on my wall/other minor damage.

Our delivery teams try to be as careful as possible not to damage your home during a delivery. However, every once in a while, the process of maneuvering large furniture in tight spots may result in some minor damage. Before our delivery team leaves, you will be asked to sign an inspection sheet, which confirms the delivery is complete and satisfactory. Damage sustained to your home as a result of delivery must be reported at the time of delivery - before the truck leaves your home.

How do I know that the furniture I buy will fit through my front door and into my house?

At Colder’s, we want to make sure that you are happy with your purchase from the moment you begin browsing our selection to the moment you first use the product. In order to do this, we provide a Measuring Guide that offers techniques for comparing the dimensions of your home to the dimensions of your purchase. Click here to find our Measuring Guide and ensure that your purchase, delivery, and installation goes smoothly.

Colder's Measuring Guide

Back to Top

Appliance Delivery FAQ

Can my old appliances be removed by the delivery drivers when they are delivering my new appliances?

Yes, however, there is a charge associated with this service and it must be prearranged and paid for at the time of your purchase. If we are hauling any pieces away, they must be in sanitary condition and any remaining water must be drained.

Washers

Colder's will unpack, level, and connect to hot and cold water faucets IF within reach of the four (4) foot hoses provided by the manufacturer. Drain hookup to laundry tub or stand pipe 36" off the floor and plug electrical cord into outlet within reach of machine. We will perform a short cycle wash to ensure that it's working properly. Old washer must be drained. To avoid damage to plumbing, if existing hoses are rusted or lined, customer will be responsible for moving the hoses.

Electric Dryer or Range

Dryer - Unpack, level, and plug the new Colder's Electric 30 amp cord into an outlet within reach of machine. We will perform a short run and check that it's working properly. Colder's will not hook up the dryer to plastic ribbed venting, only to existing rigid metal venting.

Range - Unpack, level and plug new Colder's Electric 40 amp cord into an outlet within reach of the unit.

Gas Dryers or Ranges

Unpack, level and connect Colder's gas flex-line to an existing gas shut-off valve within range of the unit. The gas shut-off valve must be above floor and within 36" of gas range or dryer. Colder's delivery personnel will not hook up appliances to copper gas tubing. Colder's will not hook up the dryer to plastic ribbed venting, only to existing rigid metal venting.

Refrigerators

Unpack, level, and plug unit into 3-prong outlet where provided. We will switch the door swing to desired side if requested 48 hours prior to delivery date. Water lines will only be hooked up if already existing and are copper. Plastic water lines will not be hooked up to new refrigerators. Delivery personnel cannot place old refrigerators outside due to potential safety hazard.

All other appliances

Unpack and set in place. Electrical cords plugged into outlets where provided. Oversized commercial type product that requires more than two (2) people to deliver is excluded. This service may be available at an additional charge.

Built-in Products

Built-in products will be dropped off in the box only. Colder's will provide customers with available outside installers who can set up installation of products at an extra charge.

Oversized Commercial Type Products

Refer to separate brochure.

Back to Top

Pick-ups are easy at Colder's! Frequently Asked Pick-up Questions and Information

The following Frequently Asked Questions will assist you with any questions you may have regarding your pick-up. Remember, "Take With" arrives at your home when you do!

When and where can I pick up my purchase?

If your purchase is in stock at the location you are shopping, you can take it home with you that day. If not, your sales associate can tell you which of our locations your purchase may be available for pick-up. If you choose to pick up your purchase at another time or location, you'll need to schedule a specific date and location with our Customer Solutions Department at 414-476-1574, option 3. If the merchandise is located at one of our other locations you can either go to that location to pick it up, or choose to have it shuttled to another one of our locations free of charge. If you choose to have your purchase shuttled to another location, please allow 24 hours (with extra time allowed for holidays) for it to be ready for pick-up. We recommend you call ahead, or TEXT us, and make sure your purchase will be ready for you to pick up at the location you specified. If you do not set up a specific date and location, your purchase may not be waiting for you!

Before going to the pick-up doors at your chosen location, please stop at the store's front counter to make sure all the details of your order are covered. You will then receive your door assignment. Once you arrive, please stay with your vehicle. The Colder's crew will be with you shortly with your merchandise.

What type of paperwork do I need to pick up my purchase?

Please make sure you have a photo ID on you, and having the original receipt would be helpful for locating your purchase in our computers, but it's not necessary. We also need the phone number under which the purchase was entered.

What type of vehicle do I need to pick up my purchase?

Your purchase should fit safely and securely inside the vehicle you use to pick it up. Colder's will not be responsible for any loss/damages that may occur once your merchandise leaves our warehouse. If you are concerned about whether or not you can safely transport your purchases on your own, please contact our Customer Solutions Department at 414-476-1574, option 3 to schedule a home delivery.

Can you help me load my purchase into my vehicle?

Sure! Our warehouse crew can help you load your purchase into your vehicle and safely secure it. However, if we feel you are transporting your purchase in an unsafe manner, we will not assist you in loading or securing it, and we recommend that you do not transport it on your own.

My merchandise is not in-stock and had to be ordered. How do I know when my purchase is in your warehouse and ready for pick-up?

Any merchandise not in stock that is ordered for our customers is shipped directly to our Distribution Center in West Allis. Your salesperson will notify you when your merchandise has arrived in our warehouse. You can then TEXT us to schedule a date and location where you would like to pick up your merchandise. Please remember that if we're shuttling your purchase to a different store location, we require extra time (& additional time for holidays) to make sure your purchase is ready to pick up. Please see the schedule for current available time and locations.

How long do I have to pick up my purchase?

Please arrange a pick-up within seven (7) days. After (7) days, unclaimed merchandise is subject to release.

Back to Top