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Mattress Warranty Claim

Serta Warranty Information
Claims cannot be processed without proper pictures, see the Measurement Instructions Video for details.
All linens must be removed from the mattress for pictures
File a Claim
Located on the Sales Order
Usually found on label or law tag
Usually found on the bottom of the law tag (e.g., W8)




















How many legs:
How many slats:
Other:







Claims cannot be processed without proper pictures, see the Measurement Instructions Video for details.
All linens must be removed from the mattress for pictures
Picture showing an object you choose that is 1 1/2" tall. Take picture of the object on a flat surface with a ruler next to it showing the height.
(Max Image Size: 600KB)
Picture of string going over the sides of the mattress with weights attached to the ends to hold the string straight.
(Max Image Size: 600KB)
Picture of the object on the mattress with the string in front of the object.
(Max Image Size: 600KB)
Picture of the Law Tag on the Mattress.
The Law tag is the tag on the mattress that says "Do not remove under penalty of law... "
(Max Image Size: 600KB)
Please fill out this pdf and mail your claim and pictures to:
  • Warranty Claims
  • 333 South Highway 100
  • West Allis, WI 53214-1196
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