Colder's Customer Service

Frequently Asked Customer Service Questions & Information

Colder’s warranties all Furniture Purchases for one year against manufacturer’s defects, In addition, many manufacturers have extended warranties on parts.

Appliance & Electronics are covered by a manufacturers warranty. Please contact our Customer Care Department directly for all of your appliance and electronic repair needs.

How do I schedule a service request?
There are a couple of options. The best time saving option is to fill out the Online Service Request form. A Customer Care service representative will do the research and contact you, saving you the time of waiting on hold. You can also contact our Customer Care Department.

How do I know what time my service technician will arrive on the day of my scheduled service?
Because we appreciate your business and know your time is valuable, Colder’s will contact you the night prior to your scheduled service appointment to provide you with a 2 hour window. At your request, our technicians can call you prior to their arrival on the day of your service call.

Can I request a specific time for my service appointment?
In order to route our service calls, and efficiently service all of customers that have been scheduled for service we unfortunately cannot accommodate specific times requests. We will do our best to work with you.

Does Colder’s handle out of warranty furniture repairs?
Yes, Colders offers out of warranty repairs on most furniture items. Our service technician will come to your home for a $50 trip charge. All repairs are then quoted at $89.99 per hour. Colder’s requires the $50 trip charge to be paid prior to our service technician being dispatched.

If the service technician is unable to repair my furniture, am I still charged for the service?
Yes, just for the trip charge. This is a non-refundable fee that covers the service technician’s time, diagnosing the problem.

Can Colder’s order replacement parts for my furniture?
Colder’s Customer Care can assist you in locating furniture parts needed for any previous purchases made at Colder’s. Please contact us for pricing. All part orders are special order and require prepayment.

Does Colder’s Service out of warranty Appliances and Electronics?
Yes! Please contact Colder’s Customer Care Department directly for all of your appliance repair needs. An estimated quote will be provided at time of service.

I have purchased a Warrantech or Magiseal extended warranty. How do I file a claim?
Our service department is here to assist you with these extended warranty claims. Please contact Colder’s Customer Care Department and we will take care of the rest!

I picked up my furniture from one of your stores, and notice there is a defect. Can I still have it repaired, even though I picked it up?
Absolutely. A Colder’s service technician will come to your home to repair any manufacturer’s defects, even on items that have been picked up by our customers. We offer this service in your home at no charge as long as it is a manufacturer’s defect. If the damage was during customer transportation or handling, out of warranty repair fees apply. Any manufacturer’s defect must be reported within 48 hours of pick-up or delivery, to our Customer Care Department at 414-944-1072.

I had my furniture delivered and upon inspection, we notice there is a scratch on one of the pieces. Can this be fixed in my home, or do I have to bring the piece into your store for service?
We can service any manufacturer’s defects in your home, at no charge to you. It is not necessary to return the items to the store for service. We encourage you to inspect all of your items upon receipt. If you notice anything before our delivery team leaves, please be sure to point it out to them and they will make note of it on their inspection report prior to leaving your home. This information will be relayed to our Customer Care Department upon their return. Customer Care will be calling you to check on your delivery to insure your satisfaction. Depending upon the timing of the call, the drivers may not have returned yet with your inspection report, so, please feel free to relay that information at that time. Any manufacturer’s defect must be reported within 48 hours of pick-up or delivery, to our Customer Care Department at 414-944-1072.

Manufacturer’s Defects: Depending on the product, there are certain marking in both furniture and appliances that are not considered a defect but a characteristic or natural trait of the material. These are not necessarily serviceable.

• Stainless steel products contain some stress marks, waves, and small surface scratches. These characteristics are considered part of the natural beauty of stainless steel and are not defects.
• Fine woods and leather furniture have natural markings such as grain and color variations, as well as pits, scars and distressing. These natural characteristics are distinctive traits and are not defects.